InhaltsangabeI Introduction.- 1 Industrial Excellence Revisited.- II The Four Basic Processes.- 2 Visteon Charleville-Mézières Plant: Mastering Production.- 3 Faurecia's Neuburg Plant: Customer Integration Excellence.- 4 Alstom Transport Equipment Electronic Systems (EES): Supplier Integration Excellence.- 5 Schwan-STABILO Heroldsberg - Technikum: Process Development Based on People.- 6 Fresenius Medical Care Deutschland GmbH: New Product Development Excellence.- 7 The Solvay Automotive Group's Laval Plant: Excellence in Strategy Formulation and Deployment.- III Management Quality.- 8 Johnson Controls' Bochum Plant: People at the Center.- 9 Procter & Gamble Crailsheim: The Management Quality Heptathlete.- 10 SEW Usocome: Consistent Management Quality in Operations.- IV Plants in the New Millennium.- 11 Empirical Validation of the Management Quality Model.- 12 Manufacturing at the Beginning of the 21st Century: a New Mindset.- V Appendices.- A The Industrial Excellence Award (IEA).- B The Questionnaire.- C Data and Measures.- C.1 The Sample.- C.2 Measures.- D About the Authors.- References.