No need for mind games. Leadership is not rocket science. The daily tasks of managers revolve mostly around numbers, statistics, competition, and ultimately, success. What we often forget is that a big aspect of leadership relies on managing relationships. Many see this as an unnecessary burden, at best. So, what could be better than being able to reach into a box of psychological tricks and swiftly finish off disagreements or completely avoid conflict? I am afraid that is too easy. If you want to be successful and retain competent employees for the long term, you would be well advised to stay away from such gimmicks. Those who lead people have a responsibility - they are responsible for treating their employees with decency. That leaves no room for cheap tricks or power games.

Dr. Frank Hagenow, a business coach and keynote speaker, earned a PhD in psychology in addition to his leisure and tourism studies. His main focus was on educational psychology, as well as occupational, business, and organizational psychology. He has conducted many seminars for managers, served numerous executives through coaching, and led many a conflict resolution process. Dr. Hagenow looks back on many years of experience as a psychological consultant and manager himself. He trained in Consulting and Training under Professor Friedemann Schulz von Thun, and created a successful training concept for professional communication management in the context of his doctoral studies. Dr. Hagenow holds the Psychologist EuroPsy certification by the EFPA (European Federation of Psychologists Associations). He was awarded a Certified Speaking Professional (CSP) designation by the US National Speakers Association (NSA). The CSP is an internationally and globally recognized quality designation for full-time speakers given to only about 10% of over 5,000 speakers worldwide to date.