Customize your SD project to meet your unique sales setup! From quotations and sales orders to shipping and outbound delivery documents, learn how to align an SAP ERP Sales and Distribution implementation with the critical processes that help each business thrive. Get configuration guidance for sales, billing and credit management, distribution, and more. This second edition teaches the ins and outs of SD customization and use. a. Master Data SetupLearn how to customize master data for customers, customer credits, materials, and batches, and how to maintain this data in a functional implementation after go-live. b. Key SD FunctionalityFrom sales and pricing to billing and beyond, learn how to get the most out of critical SD functionality like returns processing, product delivery, and route determination. Highlights: Organizational structureMaster dataSalesPricingCredit managementPicking and packingDeliveryBillingReporting and analysis with SAP HANA

Ricardo Lopez has been a director with Thomson Reuters for 17 years as an SAP consultant, working with IBM and Deloitte. Ricardo has worked across industries with implementations in media, consumer, manufacturing and industrial products. He is an SAP and PMP-certified former consultant with a master's in business summa cum laude from international business school.

1.1 … Defining Organizational Units ... 35 1.2 … Importing Organizational Units ... 40 1.3 … Assigning Organizational Units ... 41 1.4 … Checking for Consistency ... 43 1.5 … Summary ... 45 2.1 … Customer Master Data ... 48 2.2 … Material Master – Sales Views ... 60 2.3 … Batch Master Data ... 68 2.4 … Other Important Master Data ... 79 2.5 … Summary … 85 3.1 … Processing Sales Documents ... 88 3.2 … Item Categories and Schedule Line Categories ... 97 3.3 … Create with Reference ... 102 3.4 … Order Management with SAP Jam ... 106 3.5 … Copy Control ... 109 3.6 … Partner Determination ... 114 3.7 … Availability Check and Transfer of Requirements ... 116 3.8 … Outline Agreements ... 129 3.9 … Special Business Transactions ... 133 3.10 … Incompletion Control ... 137 3.11 … Free Goods and Items ... 141 3.12 … Material Determination, Listing, and Exclusion ... 145 3.13 ... Batch Determination ... 147 3.14 … Returns (Complaints) Processing ... 150 3.15 ... Intercompany Sales Processing ... 153 3.16 … Outputs in Sales ... 161 3.17 … Solving Common Sales Problems ... 166 3.18 … Summary ... 168 4.1 … Condition Techniques ... 170 4.2 … Setting Up Condition Records ... 172 4.3 … Optimizing Price Determination ... 187 4.4 … Rebate Agreement ... 191 4.5 … Customized Pricing Report and Price List … 197 4.6 … Common External Tax Software Packages ... 201 4.7 … Solving Common Pricing Problems ... 208 4.8 … Summary ... 209 5.1 … Credit Management ... 212 5.2 … Credit Management Operations ... 235 5.3 … Blocking and Unblocking Customers ... 239 5.4 … Solving Common Credit Risk Problems ... 240 5.5 … Summary ... 243 6.1 … Delivery Types and Delivery Item Categories ... 246 6.2 … Delivery Processing Including Delivery Due Lists ... 255 6.3 … Delivery Processing Integration with Warehouse Management ... 266 6.4 … Picking, Handling Unit Management, Packing, and Goods Issue ... 267 6.5 … Routes and Route Determination ... 272 6.6 … Outputs in Shipping ... 277 6.7 … Batch Determination in Deliveries ... 280 6.8 … Serialized Materials Processing ... 281 6.9 … Solving Common Delivery Problems ... 283 6.10 … Summary ... 287 7.1 … Bill Processing ... 290 7.2 … Billing Types ... 299 7.3 … Billing Plan ... 308 7.4 … Revenue Account Determination ... 316 7.5 … Accounts Interface ... 325 7.6 … Solving Common Billing Problems ... 329 7.7 … Summary ... 343 8.1 … Text Processing ... 345 8.2 … Message Control ... 355 8.3 … ABAP Tools ... 362 8.4 … Numbering Objects ... 378 8.5 … Summary ... 385 9.1 … Useful Standard Reports ... 387 9.2 ... Developing Reports Using Queries ... 398 9.3 ... Sales Information System ... 410 9.4 … Business Intelligence and Reporting ... 426 9.5 … Operative Reporting Tools ... 430 9.6 … Summary ... 446 10.1 … Sales ... 450 10.2 … Marketing ... 454 10.3 … Service ... 457 10.4 … Interaction Center ... 459 10.5 … Summary ... 462 A … Customization of Local Layout ... 471 B … List of SAP Area Menus ... 483 C … The Authors ... 517