This book is about the organization and delivery of welfare services, a subject that is currently the focus of hot debate as successive governments seek to 'modernize' public services in response to recent social, economic and political change. Written specifically for a student readership, it provides a critical and contemporary exploration of the organizational models, processes and structures associated with different approaches to welfare, including traditional post-war approaches and the new right. Particular emphasis is given to the formulation and implementation of policy under the current British Labour government.

CHRIS MILLER is Principal Lecturer in Applied Social Studies and Director of the Centre for Local Democracy at the University of West of England. He has taught social policy and community development for over twenty years and is Editor of the International Communication Development Journal. Previous publications include Public Service, Trade Unionism and Radical Politics (1996).